Refund policy
Return & Refund Policy – GALAXORA
We have a 24-hour return policy, which means you have 24 hour after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
📧 support.thegalaxora@gmail.com
Please note that returns will need to be sent to the following address:
📍 I-14/3, Islamabad 4400, Pakistan
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
📧 support.thegalaxora@gmail.com
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 support.thegalaxora@gmail.com